Refund and Returns Policy

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Overview

Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

PLEASE COUNT IMMEDIATELY. ALL CLAIMS MUST BE MADE WITHIN 10DAYS OF RECEIPT OF GOODS. NO RETURNS ACCEPTED WITHOUT PRIOR AUTHORIZATION AND RETURN STICKER NO. NO DISCOUNT ON FREIGHT CHARGES.
NOTE: GOODS DELIVERED TO TRANSIT COMPANIES AT THE RISK OF THE PURCHASER.

SELLER agree to sell its products on the terms and conditions set forth in this invoice. Buyer’s acceptance of this invoice shall create a contract. The terms of this contract shall supersede any conflicting terms on any document submitted by Buyer. All requests for returns must be submitted in writing with ten (10) business days of receipt of goods. SELLER will only consider return requests for manufacture-caused damages or defects along with wrong shipment(s). No returns will be accepted without prior written authorization and without a Return Authorization (RA) number and/or return label. Merchandise credit or replacement of goods will be issued for all authorized returns. All sales are final and are not subject to a refund. Shipping and handling fees are non-refundable. SELLER will not accept any merchandise that has been worn, altered, washed, or damaged in any way. Even for approved returns, 30% restocking fee will be charged if items are not in their original packaging. No merchandise credit or replacement will be issued for any items that are received 5 days or more from the date SELLER receives the written request for a return. Merchandise credits are only valid for 3 months from the credit issuance date. Payment must be made by the invoice due date as set forth on this invoice. Late charges will be imposed on any balance unpaid by the invoice due date computed at 1.5% per month ( 18% per year). Any attorneys’ fees and cost incurred in any legal action, matter, litigation, or pre-litigation work, to collect the amount owed or past due will be paid for by the defaulting party, or the party, or the party who has failed to pay the invoiced amount by the designated deadline

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@veracci.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

Please contact our sales team via email sales@veracci.com for furthur insturctions.

Shipping returns

To return your product, you should send your product to:

VERACCI RMA

752-3 E 12 ST. LOS ANGELES, CA 90021

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on the shipping address, the time it may take for your exchanged product to reach you may vary.

Please email your trancking number to sales@veracci.com along with RMA # for faster processing.

Need help?

Contact us at sales@veracci.com | Tel: 213.744.9888 for questions related to refunds and returns.